How we work, step by step

We start with the pool itself: its condition, how it will be used and the finish you want.

01

Understand the project

Tell us about the location, pool use, existing finish or new build, and your preferred timing.

What to send us

  • The province and type of property.
  • Whether the pool is new or already in use.
  • Approximate dimensions or drawings, if available.
  • Photographs of the pool, its current surface and access.
  • Your preferred finish and target timing.

For an operating hotel or resort, tell us about the closure window and guest-access requirements. These shape the work programme.

02

Agree the scope

Review the surface, colour samples, access and preparation needed. Define the work and its boundaries.

03

Prepare & apply

Plan the installation sequence around the approved substrate, selected finish and site conditions.

04

Start up & care

Agree the filling, start-up and care instructions with the people who will operate the pool.

Before work begins

What will the quotation cover?

The pool or surface included, the selected material, preparation and application scope, access assumptions, and the work or services to be provided separately.

Can you install outside Phuket?

Yes. We work in Phuket and across Thailand. Tell us the project location so access, logistics and timing can be considered.

Can you assess the pool from photographs?

Photographs and drawings help with the first discussion. An on-site assessment may be needed before the preparation and final scope can be confirmed.

When can the pool reopen?

The programme depends on preparation, repairs, site conditions and the selected finish. Filling and start-up instructions must also be allowed for; a reopening date is agreed for the individual project.

What is the difference between PebbleCrete Classic, Supreme and Glass?

PebbleCrete Classic uses natural aggregate, glass crystals or both, with glass beads as an accent in some blends. PebbleCrete Supreme combines natural aggregate, glass beads and glass crystals for a more expressive surface. In PebbleCrete Glass, glass beads form the entire aggregate, with a distinctive response to light. All three are cement-based finishes applied by hand.

How long does a pool finish last?

As a planning figure, an exposed-aggregate pool finish is generally expected to serve for 15–20 years. This is an industry estimate, not a warranty term. Where an individual pool falls within or outside that range depends on substrate preparation, application quality, water chemistry and routine maintenance.

Can I see the installation process?

Our project galleries include available work-in-progress photographs. The tutorial archive also shows historical installation examples; methods must be checked against current project instructions.

Tell us where the pool is and what you want changed.