Regular pool care contracts for villas and hotels
Pebble Pools provides scheduled pool care for private villas, villa managers, hotels and resorts in Phuket. Because we renovate pools and pump rooms, our team looks after your finish, grout and plant as well as water clarity.
Send photos → discuss the work → site assessment if needed → quotation
Upgrades & repairs for hotels and villas · Care & service
Weekly service visits, water records and equipment checks
Owners who build a beautiful pool often forget that it has to be run and cleaned properly to stay that way. Many villa problems start when routine cleaning ignores the pump room or water balance. Our weekly care visits follow a fixed checklist and keep written records.
For owners abroad we set up a group chat in the messaging app you use, with regular photo reports, and keep a log of every water test. If the pool has a smart system, you can also see its status on your phone.
When we upgrade a pump room, we can keep your sand filter and refill it with PebblePure glass filter media. It is used in place of sand when the grade, quantity and layers are matched to the filter. Filtration removes suspended debris, so the pool still needs the disinfection and water balancing that our visits cover. Results depend on the filter, flow rate, installation and maintenance.
- Weekly skimming, brushing of walls and steps, floor vacuuming, emptying skimmer and pump baskets, and filter backwashing
- Water testing and balancing on every visit, with clear digital or written logs sent to the owner or manager
- Checking pumps, sand filters, salt chlorinators, automatic top-up valves, underwater lights and emergency pump room drains on every visit
- Servicing incoming water filtration vessels and reporting worn seals or valves before a breakdown happens
Periodic waterline cleaning and annual inspection reports
Beyond weekly cleaning, a pool in tropical sun needs periodic attention at the waterline and a structured check of the shell and equipment.
The band at the waterline forms from more than hard water. Body oils and sunscreen, dust, calcium and iron build up together, and over time the band becomes very hard.
- Periodic waterline cleaning. We identify the deposit and test a small area before choosing the method. Chemical cleaning is possible but we use it with care, because it can take tile or grout with it. For heavy deposits, wet glass-bead cleaning is one of the options.
- Glass-bead cleaning on other areas with heavy deposits
- Collecting residue underwater through our own mobile cart filter so it does not pass through your pool filter
- An annual inspection with a written report covering grout, tiles or PebbleCrete finish, coping stones, steps, fittings and pump room equipment
- Deep cleaning and restarting villa pools that have stood unused between tenancies
Draining, pool use and how care is organised
We schedule visits around guest check-ins and hotel swimming hours. Before starting a care contract, an on-site inspection checks the pool and plant, and the programme is agreed for the individual project.
If your pool is on our care contract, extended warranty terms on our completed work can be agreed in the contract.
- Pool stays in normal use: weekly cleaning, water testing, filter backwashing and pump room checks
- Water is lowered slightly without draining: periodic waterline cleaning or coping stone repairs
- Pool must be drained (planned with care around groundwater levels and the rainy season): deep surface cleaning after long neglect, regrouting, or tile repairs below the waterline flagged in the annual inspection report
- Who decides what: we send you the inspection report and photographs so you decide which repairs to schedule and when
What to send for a first discussion
Send us these details so we can arrange an initial inspection of your pool.
- Photos of the pool, the waterline and the inside of the pump room
- The property location, approximate pool size and whether it is a private residence, rental villa or hotel pool
- What you want us to handle, such as ongoing weekly care, an annual condition report or restarting a neglected pool
Further reading
Articles on the site of PebbleCrete, the manufacturer of the finish we apply.
Guides on this topic
When to renovate a hotel or resort pool in Thailand: seasons, rain and keeping the hotel open
In Thailand, hotels and resorts keep busy periods clear by doing pump room, surround and waterline work with the pool open, and save drained shell renovations for quieter booking windows — timed around the rains and the site's groundwater, because an open shell needs dry conditions. Starting with an on-site inspection lets you separate urgent repairs from planned shutdowns.Why does white scale form on a salt-water pool in Thailand, and what can be done?
White scale on a salt-water pool in Thailand is calcium coming out of the water: warm water, evaporation and a pH that drifts upwards — which salt chlorination encourages — leave calcium carbonate on the finish, at the waterline and on the plates of the salt cell. At the waterline it bakes together with body oils, suncream and dust into a hard crust. It is dealt with by on-site water testing and balancing, and by cleaning the deposits in a way that suits the surface after a small test patch.Monsoon rain and salt-water pools in Thailand: what heavy rain changes and how to manage it
Heavy rain dilutes a salt-water pool: the salt level, the sanitiser and the water balance all drop as rain and runoff come in and water leaves through the overflow, so the chlorinator makes less sanitiser. Rain also brings leaves and soil, fills balance tanks, floods low pump rooms and raises the groundwater around the shell. Managing it means testing the water on site after rain, checking the pump room and its drainage pumps, and fixing tank openings and drains that let rain and garden runoff in.Questions we are asked
How do you report back to villa owners who live abroad?
We set up a group chat in the messaging app you or your villa manager use, with regular photo reports, and keep a log of visits, water tests and equipment checks. If we spot a leaking valve or worn grout, we send photos and a clear explanation before any extra work is done.
How do you clean a hard band at the waterline?
We identify the deposit first and test a small area before choosing the method. Chemical cleaning is possible, but we use it with care because it can take tile or grout with it. For heavy deposits we may use wet glass-bead cleaning and collect the residue through our own mobile filter so it does not pass through your pool filter.
What is included in the annual pool inspection report?
Our technician inspects the interior finish, tile joints, coping, steps, lights, balance tank and every item in the pump room. You receive a written report with photos showing what is in good order and what may need attention.
Related work
Pool mothballing while away
Pebble Pools looks after pools in Phuket and across Thailand while their owners are away. We can drain and conserve the pool, or keep it running at low effort. We decide the approach with you for each pool.Pool deck care
Sun, rain, pool water and sunscreen wear down a wooden or composite deck. Pebble Pools cleans, washes and recoats decking around pools at villas, hotels and resorts in Phuket and across Thailand.Pool restart after idle
When a villa stands empty or a hotel pool closes, the finish, water and plant can deteriorate without anyone noticing. Pebble Pools checks, cleans, refills and restarts the pool so it returns to use in good order.Pool inspection and report
We visit your pool, inspect it closely and send you a written report with photos and our recommendations in order of priority. The report is yours to use with any contractor.Tell us where the pool is and what you want changed.
Send photos → discuss the work → site assessment if needed → quotation
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